WE ARE HIRING A SALES EXECUTIVE
Lipa Later is a buy now, pay later platform that allows consumers to shop and pay for items in monthly instalments. Lipa Later is a Pan African organization with presence across Kenya, Uganda, Rwanda and Nigeria – with plans of opening new markets in the near future. The company is growing quickly, and as such, we are looking to recruit and onboard a team of industry leaders with a hustler mentality, ambition, and desire to rapidly build a Pan African business. This position is based in Kenya.
About the Role
Act as the first line of contact for customers. Be responsible for fielding customer inquiries and complaints, providing customer support, preparing correspondences and fulfilling customer inquiries to ensure customer satisfaction. Must be able to effectively communicate with customers and work to resolve any issues or complaints.
Reports to: Account Manager
Job Title: Sales Executive
Duties and Responsibilities
- Communicate with current and potential clients via telephone, email, online chat, or social media
- Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
- Maintain a courteous and calm manner at all times to de-escalate stressful situations
- Document personal information to create, update, or adjust customer accounts in line with set guidelines on the CRM
- Prepare call-related information for purposes of auditing and reporting
- Provide and respond to feedback about any aspect of the job or its duties
- Suggest products and services to clients based on their requests and needs
- Answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders
- Documenting customer information according to the Lipa Later standard operating procedures
- Minimum one year working experience in a sales related role
- Strong communication and presentation skills
- Sound judgment
- Minimum Diploma in Business Management or its equivalent.
If you believe you can clearly demonstrate your abilities to meet the relevant criteria for the role, please submit your application quoting in the subject line the Job Title “Sales Executive-KE” and attach a detailed CV with the correct e-mail address and telephone contacts. All written applications and CVs should be submitted to firstname.lastname@example.org.